Customer Contact Management
CENTEROS Data Centre Infrastructure Management (DCIM) offers all the features you need to run a successful data center.
Our graphical interface makes DCIM a reality, allowing you to manage and explore all the facets of your data center from any location.
Manage Your Customer Contacts
CENTEROS helps your data center deliver the highest level of service possible. We know it’s important to track the details of each piece of equipment but another critical question, often asked, is who is the person responsible for this equipment?
Manage your customer contacts
Define the roles which are important to your data center
View all items owned by a customer
Manage the contacts on the equipment they own
Build a list of data center roles and contacts
Locate Equipment Owners
Contact Management becomes necessary anytime there are problems such as equipment failure, servers needing rebooting or people unplugging the wrong equipment. Using the Quick Search you can quickly find the equipment on the floor plan and track down the related outage notification contacts.
The Contact Management functionality will help in many types of scenarios:
Example 1. Someone arrives at the front desk wanting access to a rack or piece of equipment. Search for the equipment and check the contact details to see if this person is authorized to have access.
Example 2. The Data Center manager needs to know who is responsible for servicing the air conditioning in one of his centers. CENTEROS has contacts listed by data center according to their services for example fire, cabling and equipment providers.
How Does It Work
When a customer is created the contacts, equipment and jobs are tracked on that customer’s form. Every piece of equipment can have many different types of contacts linked to it. The contact role is a customizable field so you can add your own specific contact names like Outage Notification, Prime Contact and Technical Owner.
CENTEOS gives you the flexibility to manage your contacts in any way. Contacts can be associated with a single customer or across many. This allows you to have contractors associated with the data center who also perform work for different customers within the center.
Contact CENTEROS Today
The CENTEROS Team can be contacted directly by any of the methods listed below or through the Contact Us form. Please remember to ensure you state the type of enquiry in your email so that we can channel it to the correct department for action.
We believe in excellence of service and will endeavour to answer your queries as quickly as possible. As a customer of ours, you matter to us.
We can make your transition to our Data Center Management tool easy and painless. We look forward to hearing from you.